Working Hours Monday - Friday 08:00-16:00
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Refund Policy

At Terra Nova Enterprise LLC, we take pride in our commitment to providing exceptional products and services that meet the highest standards of quality and customer satisfaction. We understand the importance of transparency and want to ensure that you have a clear understanding of our approach to customer interactions and our policy on refunds. Please carefully review this comprehensive policy before engaging with our products or services.

  1. Products and Services
    • Lighting Design and Installation
    • Our lighting design and installation services are aimed at transforming your space through the creative and strategic use of lighting fixtures. We offer a wide range of carefully curated lighting options, including chandeliers, pendants, wall sconces, and more. Our experienced designers will work closely with you to understand your specific lighting requirements, considering factors such as functionality, aesthetics, and energy efficiency. The result is a custom lighting design that enhances the ambiance, highlights architectural features, and creates a visually appealing and functional space.

    • Interior Space Planning and Layout
    • Our interior space planning and layout services focus on optimizing the functionality and flow of your living or working environment. Our talented team of designers will collaborate with you to understand your lifestyle, preferences, and spatial needs. We will analyze the available space, consider traffic patterns, and incorporate your design vision to create a layout that maximizes the use of space, promotes efficient movement, and fosters a harmonious environment. The end result is a well-designed and thoughtfully organized space that aligns with your lifestyle or business requirements.

    • Material and Finish Selection
    • Selecting the right materials and finishes is crucial for achieving the desired aesthetic and durability in any design project. Our material and finish selection services assist you in making informed decisions that enhance the visual appeal and functionality of your space. We offer a wide array of high-quality materials, including flooring options, countertop materials, cabinetry finishes, wall coverings, and more. Our team will guide you through the selection process, considering factors such as durability, maintenance requirements, style preferences, and budget constraints, to ensure that the chosen materials and finishes meet your expectations.

    • Furniture and Décor Sourcing
    • Finding the perfect furniture and décor items can be a time-consuming and overwhelming task. Our furniture and décor sourcing services alleviate the stress by providing access to a curated collection of high-quality and stylish products. Whether you're looking for statement furniture pieces, decorative accents, or unique artwork, our team will source and recommend items that align with your design vision and preferences. We work with trusted suppliers and artisans to ensure that the furniture and décor items we source meet the highest standards of craftsmanship and design.

  2. No Refund Policy
    • Personalized and Customized Approach
    • As a design firm that specializes in personalized and customized solutions, we do not offer refunds on our products or services. Each project we undertake involves extensive time, expertise, and resources dedicated to understanding your unique requirements and delivering tailored solutions. Our team invests considerable effort in creating design concepts, conducting research, procuring materials, and executing the design process to bring your vision to life. This personalized approach makes it impractical for us to provide refunds.

    • Scope of Work
    • Our services are based on a collaborative process, where we work closely with you to develop and refine design concepts that meet your specific needs and preferences. We provide detailed proposals, layouts, and visual representations to ensure that you have a clear understanding of the scope of work before the project begins. By engaging our services, you acknowledge and agree to the scope of work outlined in our proposals, making refunds for completed or partially completed projects not applicable.

    • Professional Expertise and Intellectual Property
    • Our design services encompass the expertise and creative input of our experienced professionals. By engaging our services, you benefit from their knowledge, skills, and innovative design solutions tailored to your unique requirements. The intellectual property rights associated with the design concepts, layouts, and any other creative materials developed during the course of our services remain the property of Terra Nova Enterprise LLC. Due to the nature of intellectual property, refunds cannot be provided.

  3. Commitment to Customer Satisfaction
    • Personalized Design Experience
    • While refunds are not provided, we are deeply committed to your satisfaction. Our team of experts is dedicated to delivering design solutions that exceed your expectations. From the initial consultation to the final installation, we ensure clear communication, active collaboration, and regular progress updates to keep you informed and involved throughout the process. We value your input and strive to incorporate your feedback to create a space that reflects your vision and enhances your lifestyle or business operations.

    • Quality Assurance
    • At Terra Nova Enterprise LLC, we hold ourselves to the highest standards of craftsmanship and quality. We carefully select our suppliers and partners to ensure that the products and materials we offer are of exceptional quality and durability. Our team conducts thorough inspections to ensure that all products meet our stringent standards before they are delivered or installed. In the unlikely event that you encounter any issues or concerns, we are committed to addressing them promptly and finding suitable solutions to ensure your satisfaction.

    • Customer Support
    • We understand that questions or concerns may arise during the design process or after the completion of a project. Our dedicated customer support team is available to assist you with any inquiries, clarifications, or issues you may have. We encourage you to reach out to us via email at info@, and we will respond to your queries promptly and provide the necessary assistance.

  4. Changes to the Refund Policy
  5. We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund procedures and policies.

    By engaging with Terra Nova Enterprise LLC, you acknowledge and agree to the terms and conditions outlined in this Refund Policy. If you have any questions or concerns about our policy or any aspect of our products and services, please do not hesitate to contact our customer support team at info@ We are committed to providing you with an exceptional design experience and ensuring your complete satisfaction.

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